Faqs

Below FAQ are some common questions and answers from our clients before they purchase our products.
If you have other questions, feel free to email it to us at sales@ktaboriginalfineart.store.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Q: “Will I get a tracking number once I have placed an order?”

Yes, tracking number is provided to all our customers once your order is packed and shipped.

Q: “Do you ship to United States?”

Yes, we ship internationally.

Q: “Do you guys offer a refund or exchange?”

Yes, if you are unhappy with your purchase, we are happy to give you a full refund or exchange within 7 days of purchase.

Q: “Would assistance be available during checkout if needed?”

Yes, we will assist you to during checkout if we are available at the time

Q: “Do you guys paint commission pieces?”

Yes, we do. Please visit our commission page and fill in the form to start your Commission Enquiry, we will give you a quote within 24 hours. Thank you.

Q: “Do you guys provide customer support during weekends / holidays?”

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Q: “What I have to do when I need your support?”

Is KT Aboriginal Fine Art indigenous owned?

Yes we are a family owned business 100% Aboriginal Owned and Operated. read more

Can I visit your shop? Where are you guys located?

Unfortunetely we dont have a storefront, all our paintings, prints & products are sold through our website online.

How can I contact a KTAFA Artist about a collaboration?

You can send us a collaboration request by contacting us here. Once your request is recieved we will contact you within 24-36 hours to discuss contract and licensing fees.

Technical + My Account Questions

Q: “How do I become a member?”

You can register here

Q: “Where do I log into my account?”

You can login to your account here

Q: How do I track my order?

You can check your order status here

Artwork Questions

How do I know if I am purchasing an original piece of art?

It will say 'Original' in the title bar or description area on the products page. If you are still unsure please contact our live support team to discuss further.

Can I get my artwork or print framed?

Yes, please leave us a message stating colour of frame, glass, matboards etc, you would like to purchase in the comments bar during checkout and we can send a separate invoice for framing.

Do you offer insurance for the artworks?

All our artworks under $2000- is not insured

Yes, insurance is optional and can be requested during checkout in the comments bar and a separte invoice will be emailed to you same day. once invoice paid your artwork is insured and protected from loss or damage during shipping.

Does the artwork or print come with a Certificate of Authenticity?

Yes, all artworks come with a Certificate of Authenticity with the artist signature, title, medium, and origin.

Unable to find satisfactory answers ? Contact Support