Below FAQ are some common questions and answers from our clients before they purchase our products.
If you have other questions, feel free to email it to us at sales@ktaboriginalfineart.store.

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  • Pre Sale Questions
  • Technical + My Account Questions
  • Artwork Questions

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Yes, tracking number is provided to all our customers once your order is packed and shipped.

Yes, we ship internationally.
Yes, if you are unhappy with your purchase, we are happy to give you a full refund or exchange within 7 days of purchase.

Yes, we will assist you to during checkout if we are available at the time

Yes, we do. Please visit our commission page and fill in the form to start your Commission Enquiry, we will give you a quote within 24 hours. Thank you.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Contact us our live chat if we are available or contact us here by email.

Yes we are a family owned business 100% Aboriginal Owned and Operated. read more

Unfortunetely we dont have a storefront, all our paintings, prints & products are sold through our website online.
You can send us a collaboration request by contacting us here. Once your request is recieved we will contact you within 24-36 hours to discuss contract and licensing fees.

Technical + My Account Questions

You can register here

You can login to your account here

You can check your order status here

Artwork Questions

It will say 'Original' in the title bar or description area on the products page. If you are still unsure please contact our live support team to discuss further.

Yes, please leave us a message stating colour of frame, glass, matboards etc, you would like to purchase in the comments bar during checkout and we can send a separate invoice for framing.

All our artworks under $2000- is not insured

Yes, insurance is optional and can be requested during checkout in the comments bar and a separte invoice will be emailed to you same day. once invoice paid your artwork is insured and protected from loss or damage during shipping.

Yes, all artworks come with a Certificate of Authenticity with the artist signature, title, medium, and origin.

Unable to find satisfactory answers ? Contact Support