Faqs

Yes, we ship to Canada. Shipping costs are calculated during checkout.

Customs duties vary from country to country so please contact your local customs office to find out whether duties are payable.

Please contact your local customs office to find out whether duties are payable.

You have 7 days to return your order or exchange item, if you are not happy with your purchase from us.

We are not responsible for postage costs of returns it is the customer's responsibility to return goods to us, once the order is received we will start the refund process, this can take up to 5-10 working days.

Return Policy: We do not accept returns if your order is returned after 7 days.

Yes. Afterpay can be selected as payment option during checkout.

Yes, Please send us your product inquiry and we'll create an invoice for you.



Payright helps turn 'too much' into 'too easy' by spreading the cost of purchases over time with our flexible buy now, pay later payment plans up to $20,000.
Payright is currently unavailable at checkout.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

If you would like to commission one or more paintings from our talented artists, please send us an email detailing your requirements below.

Please follow the steps below to commission an artwork:

1. Choose your preferred artist/s.
2. Send us your desired colour palette.
3. Share your brand/company information or story.
4. Let us know your deadline for the commission.
5. Do you require a high-resolution photograph of the artwork?
6. Would you like the artwork stretched, or both stretched and framed? We offer framing options in Oak, Black, White, or Dark Oak.

Before starting the painting process, we will prepare and send a draft drawing once we have all the necessary information above.

Please let us know if you have any further questions or concerns. We look forward to creating a beautiful piece of art for you.

Yes, We have sold many products to customers in New Zealand and have not received any complaints.

No, you will need to pay extra for insurance. Please provide us with your full name and address so we can forward it onto our courier and email you the final invoice.

We use Acrylic paints.

Yes, absolutely you can purchase a gift for your wife with a personal note for her birthday and surprise her. All you need to do is add her favourite artwork to the cart and during checkout, you can include your message and her birthday date in the comments section. We will take care of the rest for you.

Our paintings are shipped via Courier (3 days), Australia Post Regular (3-5 days), or Express Post (2-3 days).

Shipping costs is calculated during checkout.

Yes. Once your order is received, packed, and delivered, you will receive an email notification with your tracking number.

Yes. All artworks have a story.

No. Unfortunately, we do not ship canvas paintings and prints framed due to the high risk of damage during transit. Instead, we roll up each artwork and wrap it in bubble wrap before placing it into a protective mailing tube (cylinder). We then seal the tube with heavy-duty tape for extra protection and safe delivery.

Thank you for your interest! Unfortunately, we only offer our paintings for purchase online. However, we do our best to provide accurate and detailed photos of each artwork so you can have a clear idea of what you're getting.

If you have any questions or concerns about the painting you're interested in, please don't hesitate to contact us and we'll be happy to assist you further.

Unfortunately, we do not offer wholesale at this time.

Yes. you can pay over the phone please contact Customer Service on 08-8122-5405.

Our splashbacks are made from high-quality aluminium with a durable, heat-resistant coating. They are lightweight, easy to install, and perfect for kitchens, laundries, and bathrooms.

No, we do not produce glass splashbacks. While the finish may have a similar sleek and glossy look, our splashbacks are exclusively aluminium-based for better durability and ease of handling.

Yes, our aluminium splashbacks are heat-resistant and safe to use behind electric, induction, and most gas cooktops. Please follow local installation regulations and ensure adequate clearance where required.

Splashbacks can be installed using construction adhesive or double-sided tape on a clean, dry wall surface. While many customers choose to install them as a DIY project, they can also be professionally installed by experienced cabinet makers, builders, or splashback installers for the best results.

For step-by-step instructions,
please watch our installation video here: How to Install Aluminium Splashback

Yes, our splashbacks come with a lifetime warranty against fading, peeling, or manufacturing defects when used indoors under normal conditions.

In many cases, yes. We offer custom sizing to suit your space. Please use our online order form with your measurements for a tailored quote.

Colours and textures viewed on your device may not accurately represent the final product. For peace of mind, we recommend requesting samples in an A4 or DL sample of the selected image.

We offer a range of convenient payment options:

Credit Card
Afterpay
Zip Pay
Payright
Humm

When do I need to pay for my order?
We require 100% payment before production.

Please use your order ID/invoice number to ensure your payment is allocated correctly.

If paying via EFT, please send your remittance advice to sales@ktaboriginalfineart.store.

You can view our terms and conditions on our website or contact us online

To help you feel confident in your selection, we provide two types of artwork proofs:

Close-Up View (100%) – This shows the clarity and fine detail of the splashback image up close.

Full-Scale View – This displays how the splashback will appear at full size when installed. Please note there may be up to a 20mm variation in image placement on the final cropped product.

Colour Accuracy Due to differences in device screens, colours and textures in your proof may not exactly match the final product. To ensure satisfaction, we recommend requesting a free A4 or DL sample of your selected design.

Our current production lead time is 15 business days from the date we receive your deposit. This does not include delivery time.

We will confirm your Estimated Completion Date (ETC) once your payment is processed.

Please ensure we have:

- A correct delivery address
- A delivery/site contact person
- Suitable means to unload the order from the truck.

Once your order is complete, we’ll get in touch and provide a tracking number, keeping you updated throughout the delivery process to ensure it arrives safely at your nominated address.

Please allow 4–5 business days for delivery via TNT Freight Services.

📌 Note: We use third-party carriers and cannot always guarantee specific delivery dates.

Storage Fees If your order is not dispatched within 4 weeks due to customer request, storage fees will apply.